Terms, conditions & privacy statement
WE URGE GUESTS TO ENSURE THEY TAKE OUT ADEQUATE TRAVEL INSURANCE AS WE CANNOT ACT AS INSURER
Bookings:
Sandy Paws - Friday start, arrival from 4pm & departure by 10am.
Little Pawprints - Saturday start, arrival from 4pm & departure by 10am.
Deposit:
A 35% deposit is required to secure your booking. You can request a booking by clicking on the blue 'book now' button on the prices page of the property you want to book, completing the contact form, telephone or email to pawprintsholidays@yahoo.co.uk.
The booking will not be confirmed until we have received and confirmed receipt of your deposit, which must be paid by bank transfer or by online card payment, and your completed booking form has been received & approved. Payment of the deposit must be made within 24 hours to secure your booking. We regret we are unable to accept cheques.
Balance:
The balance is payable no less than 2 calendar months before the start date of your holiday. If you book less than 2 months before your holiday begins payment in full must be made on booking.
Please ensure that the balance is paid no less than 2 months before the start date of your holiday or we will cancel your booking and treat it in the same way as if you had cancelled. Please note the payment must be cleared funds by the 2 month deadline.
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Damages Deposit:
£200 damages deposit which must be paid with the balance. This is to cover damage, breakages & additional cleaning if required. We may, at our discretion, require an additional damages deposit which will be discussed with you prior to booking. Whilst the vast majority of guests are respectful & have left the property as they found it, some have left the house excessively dirty & failed to clean up rubbish & dog faeces. We expect some breakages, after all we’re all only human, but they do need to be reported during your stay.
Additional cleaning over & above a ‘normal’ clean will be charged at £30 per hour. This will also be implemented if the cleaning team cannot access the property at the departure time because you have not left on time. We will also charge you this excess cleaning charge if you do not clean up your dogs hair before you leave. We provide a cordless Dyson & an upright corded Shark vacuum for this purpose, both of which are excellent at removing dog hair.
Breakages will be charged, at our discretion, at the cost of the replacement item/s. The cost of replacing damaged items will be billed at the full cost of replacement including any fitting or delivery costs, if applicable.
Should the cost of rectifying or replacing any damaged items or property exceed £200 you are liable for that cost. We reserve the right to take appropriate legal action to recover any of the aforementioned costs if payment is not made on request.
The deposit will be returned within 7 days if there are no issues.
Dogs & the damages deposit:
If your dog sleeps in or on your bed or is likely to jump on your bed please bring & use your own bedding (duvets, pillows & bed linen). If our bedding or bed linen is used & found to be covered in dog hairs you will be charged for replacements. Do not use the duvets & pillows supplied without bed linen, in the event of this happening you will be charged the full cost of replacement duvets, pillows & protectors.
We will charge for damage caused by your dogs, if the damages deposit is unsufficient to cover this we will invoice you for the additional cost.
Bringing your own bedding & bed linen:
We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property
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Cancellation:
It is strongly recommended that you take out holiday insurance cover in case you have to cancel your holiday for any reason.
Should you need to cancel you must let us know as soon as possible. We will return all monies paid less a £100 administration fee once we have secured a replacement booking. We will do our best to secure a replacement booking, however if this can’t be done or we have to take a reduced rate to secure a booking, amounts from your payment will be retained as follows:
Reduced rate booking - we will retain the difference between the full rate & the reduced rate in addition to the administration fee.
No replacement booking - we will retain the full cost of your holiday.
We are happy to supply paperwork to your insurance company on request.
Please ensure that the balance is paid no less than 2 months before the start date of your holiday or we will cancel your booking and treat it in the same way as if you had cancelled. Please note the payment must be cleared funds by the 2 month deadline.
Payment is by bank transfer, or online card payment, we no longer accept cheques. Details will be given upon acceptance of your booking. It is possible to pay for your holiday in instalments once your deposit has been paid.
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We try to keep rules to a minimum but please observe the following:
Firstly - If you don't want to clean up after your dogs then we're not the holiday for you!
Please do NOT leave your dogs unattended in the gardens or allow them to bark for extended periods of time. This means that, for example, an excited bark when getting ready for a walk is fine, several minutes of continuous barking is not fine. We do not allow you to leave your dogs unattended unless you are 100% certain that they will not bark or become distressed or destructive.
Strictly NO smoking or vaping inside the property. We reserve the right to charge a fee for intensive cleaning if smoking indoors is detected.
Report breakages, damage or other problems as soon as they occur. We cannot rectify issues that are not reported to us immediately.
We regret we are unable to accept bookings where all guests are below the age of 25.
We regret we are unable to accept bookings from groups of friends.
Leave the property in the same state of cleanliness as it was when you arrived. We reserve the right to charge for additional cleaning which we consider to be outside the norm, excessive wear & tear or damage to the property, fixtures, fittings or contents.
Not to use the property, or allow it to be used, for any illegal, immoral, dangerous, offensive or excessively noisy activities or carry on there any act that may be a nuisance or annoyance to occupants of nearby properties.
No more people must stay at the property than there are beds, maximum occupancy is 5 at Sandy Paws & 4 at Little Pawprints. This is for insurance & any party being found to be exceeding the maximum occupants will be required to leave immediately. Day visitors are only allowed with prior permission from us - we will need their names & the time & date of their visit.
All electricity, gas & other utility charges are included as is bed linen & domestic towels. There are an amount of dog towels provided. Please bring your own towels for the beach. There is no charge for dogs.
Key collection & arrival details will be provided no less than 7 days before the commencement of your holiday.
Items that are left behind & require posting will be charged at the rate of postage plus £10 for packing & travel to post office.
Please note that while every effort is made to ensure all services, such as internet & electricity & gas supply, are in working order during your stay we cannot be held responsible for issues beyond our control.
Force Majeure:
We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government or public authority, changes imposed by rescheduling of airlines, ferries or any event outside our control.
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Electric Vehicles:
We do not have a dedicated EV charging point at either of our properties, nor do we have a power socket, indoors or outdoors, that is certified as suitably rated, protected & safe for charging an EV or for plugging in a lead that is routed outdoors. We are therefore unable to allow the charging of EVs on the premises. We are happy to provide information on the nearest charging points on request. Please note: We reserve the right to immediately terminate your booking if we find you are charging an EV at our properties.
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Privacy Statement
This statement explains how we hold, share and process the information you share with us when making an enquiry or booking a holiday with Pawprints Holidays.
Who we are - We are Julie & Paul Higham t/a Pawprints Holidays & we are a self catering holiday rental business. Our address is The Paddock, Sea Road, Anderby. Lincs, PE24 5YB. Email pawprintsholidays@yahoo.co.uk
Any questions regarding our privacy statement, or a request for your personal information, should be addressed to Julie Higham (data controller & processor) and sent to the above email address or posted to the above address. You may also contact Julie Higham on 07734 203896.
Why we need your data - We need to know your personal data to reply to your enquiry & to process and manage your booking and stay. We also need it to let you know about any changes to our services before your stay. We only collect personal data from you that we need in order to provide you with this service.
What types of data do we collect - To respond to your initial enquiry - name, email, and telephone number.
To process your booking booking - amount and names of all guest members, address of lead booker, email, telephone number, special requirements, such as those relating to disabilities or medical conditions which may affect any guest’s holiday arrangements at our properties. Details of your dogs ages & breeds.
Bank details if you request your damages deposit to be returned by bank transfer. We do not retain this information once we have returned your deposit.
Who do we share your information with? - We do not share your information with anyone other than as required by UK tax law as set out below.
How long do we keep your data for? - All details that you give to us at any time will be kept for the period of your booking and holiday & for a week afterwards to enable us to deal with your refundable damages deposit & any queries following your stay.
Under UK tax law we’re required to keep basic information on the lead booker, such as your name, address and contact details for a maximum of 7 years after which it will be destroyed. We hold your information securely and do not share this information with any third parties other than as set out in this statement. We do not hold information for marketing purposes.
How do I find out more about information rights? - Please contact us, Julie or Paul Higham, using the email, address or telephone number provided in this statement. If you need to raise a complaint on how we have handled your data you can contact us to have the matter investigated. If you’re not satisfied with our response or believe we are not processing your data in accordance with the law, you can make a complaint through The Information Commissioners website which it also contains further useful information and advice. www.ico.org.uk.
We are registered with the Information Commissioner's Office (ICO) Certificate number ZA491324
Updated 25th October 2022
